General Terms

Please read these Terms & Conditions carefully before using our website or making a purchase. Continued use of the website constitutes acceptance of these terms.

Website Use

All content displayed on this website, including product images, descriptions, logos, graphics, designs, text, and other materials, is owned by or licensed to TesoroCasa and is protected by applicable intellectual property laws.

Unauthorized copying, reproduction, distribution, modification, publication, or commercial use of website content is prohibited without prior written permission.

Product Information

We make every reasonable effort to ensure that product descriptions, dimensions, images, materials, availability, and pricing are accurate.

Due to the handmade and natural nature of many TesoroCasa products, slight variations in color, texture, gemstone markings, marble veining, craftsmanship, dimensions, and finishing may occur. These natural variations are part of the character of handcrafted luxury products and are not considered defects.

Pricing & Availability

Prices and product availability may change without prior notice. TesoroCasa reserves the right to correct pricing errors, update product information, limit quantities, or discontinue products at any time.

Order Acceptance

Submission of an order does not guarantee acceptance. TesoroCasa reserves the right to refuse, cancel, or limit an order where necessary, including in cases involving suspected fraud, unauthorized transactions, pricing errors, stock discrepancies, or policy violations.

Customer Responsibility

Customers are responsible for providing accurate billing, payment, delivery, and contact information during checkout.

TesoroCasa is not responsible for delays, failed deliveries, additional charges, or losses caused by incorrect or incomplete information supplied by the customer.

Shipping & Delivery

Delivery dates and timeframes shown on the website are estimates only. Actual delivery times may vary due to courier operations, destination, customs clearance, weather, restricted delivery areas, or other circumstances beyond our control.

Please refer to our Shipping and Returns page for full delivery and return information.

Returns, Replacements & Refunds

Returns, replacements, or refunds may be considered in eligible cases, including where a product is received damaged, defective, or incorrect, subject to review by our customer support team and the conditions stated in our Shipping and Returns and Refund Policies.

Limitation of Liability

To the maximum extent permitted by applicable law, TesoroCasa shall not be liable for indirect, incidental, consequential, special, or commercial damages resulting from the use of our website, products, or services.

Third-Party Services

Our website may use third-party services such as payment providers, shipping carriers, analytics tools, and external links. TesoroCasa is not responsible for the independent policies, availability, or actions of third-party providers.

Changes to These Terms

TesoroCasa may update, modify, or replace these Terms & Conditions when necessary. Updated terms become effective when published on this website.

Governing Use

By accessing the website or placing an order, you confirm that you have read, understood, and agreed to these Terms & Conditions.