At TesoroCasa, we are committed to delivering your orders safely, securely, and efficiently. We understand the importance of timely delivery and take great care in packaging and shipping every product to ensure it arrives in excellent condition.
Order Processing:
All orders are processed within approximately 2–5 business days after payment confirmation. During peak seasons, holidays, or promotional events, processing times may be slightly extended. Once your order has been processed and shipped, you will receive a shipping confirmation email along with tracking information.
Shipping Destinations:
TesoroCasa proudly ships to customers worldwide. Shipping availability may vary depending on your location and local shipping regulations.
Estimated Delivery Time:
Delivery times may vary depending on the destination country, customs clearance procedures, and the shipping carrier used. Estimated delivery times are provided for reference only and are not guaranteed.
Shipping Charges:
Shipping charges are calculated during checkout based on the destination, package weight, and shipping method selected.
Customs Duties & Taxes:
International orders may be subject to customs duties, import taxes, or local fees imposed by your country’s customs authorities. These charges are the responsibility of the customer and are not included in the product or shipping price.
Tracking Information:
Once your order has been shipped, tracking details will be sent to your registered email address so you can monitor the delivery status of your package.
Incorrect Shipping Information:
Customers are responsible for providing accurate shipping details during checkout. TesoroCasa is not responsible for delays or losses caused by incorrect or incomplete addresses provided by customers.
Damaged Packages:
If your package arrives damaged, please contact us within 48 hours of delivery with clear photos of the package and product so we can assist you appropriately.
If you have any questions regarding shipping, delivery, or order tracking, please contact us at info@tesorocasa.shop. We are always happy to assist you.
