At TesoroCasa, we specialize in premium handmade luxury products crafted with attention to detail and careful quality inspection before shipment. Due to the handmade and exclusive nature of our products, we currently do not offer returns, exchanges, or refunds once an order has been placed and delivered.
No Return & No Refund Policy:
All purchases made through TesoroCasa are considered final sale. We do not accept returns, exchanges, or refund requests for any products unless the item arrives damaged or incorrect.
Damaged or Incorrect Items:
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos of the product, packaging, and shipping label. Our team will review the issue and provide an appropriate resolution if the claim is approved.
Order Cancellation:
Orders may only be canceled before shipment confirmation. Once an order has been processed or shipped, cancellation requests cannot be accepted.
Product Variations:
As all products are handcrafted, slight variations in color, texture, marble patterns, and finishing may occur. These natural variations are part of the uniqueness and beauty of handmade products and should not be considered defects.
By placing an order on our website, customers acknowledge and agree to this No Return & No Refund Policy.
If you have any questions regarding your order or this policy, please contact us at info@tesorocasa.shop.
