Shipping and Returns

Delivery, Returns & Customer Care

Shipping and Returns

At Tesoro Casa, we are committed to delivering your handcrafted luxury products safely, securely, and efficiently. Every order is carefully inspected and professionally packed before dispatch.

Shipping Policy

We ship across the United Arab Emirates and to selected international destinations. Orders are prepared with care to ensure each handcrafted product reaches you in excellent condition.

  • Orders are processed within 1–3 business days after payment confirmation.
  • Delivery times vary depending on the destination and shipping method selected.
  • Custom-made or made-to-order products may require additional production time before dispatch.
  • Customers will receive tracking information once the order has been shipped.
  • Shipping charges are calculated at checkout based on the delivery location and product dimensions.

Delivery Information

Please ensure that the shipping address, telephone number, and contact information entered during checkout are complete and accurate.

Important: Tesoro Casa is not responsible for delays caused by customs clearance, weather conditions, courier interruptions, restricted delivery areas, or incorrect shipping information provided by the customer.

Returns

Your satisfaction is important to us. If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Email info@tesorocasa.ae with your order number, registered email address, and clear photographs of the product, external packaging, and internal protective packaging.

Eligible cases will be reviewed by our customer support team, and an appropriate solution will be provided after verification.

Non-Returnable Items

Due to the handcrafted and made-to-order nature of many of our products, customized, personalized, bespoke, or made-to-order items may not be eligible for return unless they arrive damaged, defective, or incorrect.

Refunds

If a refund is approved after review, it will be processed using the original payment method. Processing times may vary depending on your bank, card issuer, PayPal, or payment service provider.

Our Customer Care Commitment

✓ Secure and careful product packaging
✓ Tracking information after dispatch
✓ Transparent review of damaged or incorrect orders
✓ Professional assistance within 24–48 business hours
For faster assistance with a shipping or return request, please include your order number, registered email address, and clear photographs where applicable.